Help Settings & help
Troubleshooting
No sound, camera problems, “You're in the office somewhere else”, and can't join.
On this page
I can't hear anyone
- If a Click to enable audio button shows at the bottom, click it — browsers block sound until you interact with the page.
- Check your status isn't Do not disturb or In a meeting — both cut you off from the office.
- Are you in a Meal Area? Audio and video are off there.
- Are you in a private area while they're outside it (or the other way round)?
- Pick the right speaker in Settings › Audio / Video and use Test speaker.
My camera or mic doesn't work
- Allow camera and microphone for this site (the 🔒 icon in the browser's address bar).
- Close other apps that might be using the camera (Zoom, Teams…).
- Choose the right device with the small arrow next to the mic and camera buttons.
“You're in the office somewhere else”
You can only be in the office once. Opening it in another tab or device moves you there. Click Continue here to come back to this one.
I can't join a space with my work email
Company spaces only accept work emails confirmed through Google. Click Not you? Sign in with another account and use Continue with Google with the same work email — your account stays the same, and the Join button will work.
It's slow or choppy
- Press Ctrl N for network diagnostics.
- Turn on Power Saver Mode or Reduce motion in Settings.
- Turn off background blur on slower computers.